Return and delivery

All our products are in stock in our warehouse in France (we own and create our products, our brand and our supply chain). Your order is processed from Monday to Friday, 9am to 5pm. Order preparation time is 1 to 2 business days (Monday to Friday) and delivery time varies between 24 and 72 additional hours depending on the service chosen (please note that delivery to a Mondial Relay pick-up point may take 1 day longer than other delivery services). Delivery times may be affected during school holidays and peak activity periods.

Shipping and return costs vary depending on the number of units you order. Shipping costs are visible when you proceed to the order confirmation stage.

Parcels are delivered with a signature required. If you are not present during delivery, you can reschedule a new delivery or pick up the parcel from your chosen collection point (usually the closest to your delivery address).

You will receive an email as soon as your order has been shipped. You will find in this email a tracking number, also called a “tracking” number, which will allow you to follow the progress of your package to your home.

Tracking sites:
You can track the progress of your Colissimo (Laposte) shipment by clicking here.
If delivery and return are handled by DPD, please go here.

You can also find your tracking number in the shipping confirmation email or directly in your customer account on our website www.moon-stone.co

We deliver throughout Europe except for England (due to Brexit, which has greatly complicated the free movement of products). If you still wish to obtain a MOON STONE™ product, contact us at hello@moon-stone.co explaining your situation 🙂

No worries! If you are not present during delivery, (depending on the transport company) the carrier will leave you a delivery notice in your mailbox and you can choose to reschedule a new delivery or pick up the package at the center of your choice (usually the closest to your delivery address). It is also possible that you will be notified by SMS or email before delivery to choose a date at your convenience.

The contact details for our delivery and return partners are:
• Colissimo: 3631 or 0972721213 (non-premium rate call)
• DPD: 0970808566 (non-premium rate call)
• Mondial Relay: 0969322332 (non-premium rate call)

Only our Swiss friends and countries outside of Europe are potentially subject to import fees. Our shipments include an invoice that will be used by the relevant customs offices to calculate the local Tax to be collected. These additional fees are not included in the price displayed on the website and are not the responsibility of our company, but rather of your country. Should they be requested, these fees are your responsibility.

We would be very sorry, and in the event that you receive an incorrect item, we invite you to contact our customer service as soon as possible and send us a photo of the packaging/label on the box received. We will do what is necessary to find a solution for you as quickly as possible.!

All our products are in stock in our warehouse in France (we own and create our products, our brand, and our supply chain). Your order is processed Monday to Friday from 9 am to 5 pm. Order preparation time is 1 to 2 business days (Monday to Friday) and delivery time varies between an additional 24 and 72 hours depending on the service chosen (note that delivery to a Mondial Relay pickup point may take 1 day longer than other delivery services). Delivery times may be affected during school holidays and peak activity periods.

Delivery and return costs vary depending on the number of units you order. Delivery costs are visible when you proceed to the checkout stage of your order.

Parcels are delivered against signature. If you are not present at the time of delivery, you can reschedule a new delivery or collect the parcel at the pickup point of your choice (usually the closest to your delivery address).

You will receive an email as soon as your order is shipped. In this email, you will find a tracking number, also called a “tracking” number, which will allow you to follow the progress of your parcel to your home.

Tracking sites:
You can track the progress of your Colissimo (Laposte) shipment by clicking here.
If delivery and return is handled by DPD, please go here.

You can also find your tracking number in the shipping confirmation email or directly in your customer account on our website www.moon-stone.co

We deliver throughout Europe except for England (due to Brexit, which has greatly complicated the free movement of products). If you still wish to

Oui, le tapis de bain en diatomite Moonstone™ est compatible avec un sol chauffant.

• Vous pouvez passer une éponge humide ou un linge humide pour l’entretenir.
• Si une accumulation de savon sec se forme avec le temps, immergez le porte-savon dans de l’eau chaude, frottez et rincez.
• Si une tâche subsiste, poncez légèrement la zone avec du papier à poncer (grain entre 120 et 180), puis enlevez la poudre avec un linge humide.
• Si la tâche est encore là, utilisez de l’eau oxygénée ou un nettoyant naturel de votre choix et frottez.

We would be sad about this decision 🙁 but you simply need to contact our team at hello@moon-stone.co.

If the return is due to a defective product, we will cover the return shipping costs. If you are returning the product because you have simply changed your mind, you will be responsible for the return shipping costs. Please ensure you adhere to the 30-day return period from receipt of your order.

Send your return request by email to hello@moon-stone.co. We will give you the steps to follow 😉 Once your product is returned and received by our team, we will refund you after checking the condition of the product.

Supplyweb
Moonstone Returns
Za Le grand champs, 14840 Démouville, France

We do not offer exchanges for logistical and hygiene reasons. You will be refunded for the order in question and will need to place a new order.

We will refund you via your original payment method.

You have 30 days from receipt of your order to return your MOON STONE™ to us

Absolutely! Our products are guaranteed for 2 years against any manufacturing or material defects, under normal use. The warranty takes effect from the day of delivery. That said, the warranty cannot be activated if the problem results from abnormal use, incorrect or intentionally damaging handling of the product, or normal wear and tear.

We would be sad about this decision 🙁 but simply contact our team at hello@moon-stone.co.

If the return is due to a defective product, we will cover the return shipping costs. If you are returning the product because you simply changed your mind, you will be responsible for the return shipping costs. Please be sure to observe the 30-day return period upon receipt of your order.

Send your return request by email to hello@moon-stone.co. We will provide you with the steps to follow 😉 Once your product has been returned and received by our team, we will refund you after verifying the condition of the product.

Supplyweb
Moonstone Returns
Za Le grand champs, 14840 Démouville, France

We do not offer exchanges for logistical and hygiene reasons; you will be refunded for the order in question and will need to place a new order.

We will refund you via your original payment method.

You have 30 days from receipt of your order to return your MOON STONE™