Terms and Conditions

PREAMBLE

These General Terms and Conditions of Sale set out the rules that apply to sales made between the seller, MOONSTONE, a brand owned by OSNA PARC MONCEAU, and the buyer.

OSNA PARC MONCEAU
47 boulevard de Courcelles, 75008 Paris, France
SIREN: 884 299 199
SIRET: 884 299 199 00023
Legal form: SASU
EU VAT number: FR86884299199

These T&Cs cover ordering, payment, delivery, after-sales service, and return conditions.
Any order placed on the site implies full acceptance of these terms.
OSNA PARC MONCEAU may update the T&Cs at any time; the version that applies is the one published on the site at the time of the order.

ARTICLE 1: THE CUSTOMER

The customer confirms that they are a natural person aged 18 or over and legally able to place an order.
They agree to provide accurate information when registering or placing an order.
If an address error makes delivery impossible, MOONSTONE cannot be held responsible.

ARTICLE 2: THE PRODUCTS

The products offered are those described on the site.
MOONSTONE makes every effort to provide accurate descriptions and visuals; however, photos are for reference only and may slightly differ from the actual product.

Technical details come from information provided by the manufacturers.
Any error reported by a customer will be corrected as soon as possible.

If a lack of conformity is found, the customer may:

ARTICLE 3: PRICES AND IMPORTATION

Prices shown on the site are in euros, all taxes included (VAT included).

Any local taxes, customs duties, or import fees in the customer’s country remain the buyer’s responsibility.
Delivery fees are clearly shown before payment is confirmed.

The prices applied are those in effect at the time of the order. Once the order is confirmed, the price cannot be changed.

ARTICLE 4: THE ORDER

The order follows a multi-step process allowing the customer to check their details before final confirmation.
Any confirmed order implies acceptance of these T&Cs.

In case of temporary unavailability, the customer will be informed by email.
If the product is permanently unavailable, a full refund will be issued within a maximum of 30 days.

MOONSTONE may suspend an order in case of:

Electronic records are considered valid between the parties.
Any order change must be requested before the shipping label is generated.

ARTICLE 5: PAYMENT

Full payment is required at the time of ordering.
Payments are made through secure platforms (Stripe, PayPal, Payplug).

ARTICLE 6: DELIVERY

Delivery is made to the address provided by the customer.

MOONSTONE does its best to meet the announced delivery times, which remain indicative.

The customer must check the condition of the package upon delivery:

If a loss is confirmed by the carrier, a new product will be shipped at no extra cost.

If a package is returned due to an incorrect or incomplete address, reshipping costs will be charged to the customer.

ARTICLE 7: RIGHT OF WITHDRAWAL AND REFUND (30 DAYS)

Right of withdrawal

The customer has 30 days from receipt of the product to exercise their right of withdrawal.

Product condition

The returned product must be:

Return shipping costs are the customer’s responsibility.

Refund

The refund is issued within a maximum of 30 days after the returned product is received and inspected, using the same payment method as the original order.

ARTICLE 8: APPLICABLE LAW

These T&Cs are governed by French law.
In case of a dispute, the competent court will be the one where OSNA PARC MONCEAU has its registered office, unless stated otherwise by law.
An amicable solution should be sought first.

ARTICLE 9: PERSONAL DATA

The personal data collected is used only for:

The data is never resold.

The customer has the right to access, correct, delete, and object to the use of their data.
To exercise these rights:
📧 hello@moon-stone.co

ARTICLE 10: LIABILITY

MOONSTONE does everything possible to ensure access to the site and smooth order processing.
The company is not responsible for interruptions, external intrusions, or errors related to the Internet network.

ARTICLE 11: INTELLECTUAL PROPERTY

All content on the MOONSTONE site (texts, images, logos, structure) is the exclusive property of OSNA PARC MONCEAU.
Any unauthorized reproduction or use is prohibited.

ARTICLE 12: WARRANTIES

The products benefit from the applicable legal warranties.
A product recognized as defective after inspection may be exchanged; a contribution to return shipping costs may be requested.
MOONSTONE’s liability cannot exceed the amount paid by the customer.